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Buy with Prime FAQ
Buy with Prime allows you to use the Buy with Prime button on Gabb’s website to order your Gabb device through your Amazon account. The device will then be shipped by Amazon and once received, can be activated with Gabb directly at gabb.com/activate
Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you shop on gabb.com, using Buy with Prime allows you to have your device shipped with Amazon Prime and take advantage of Prime benefits like free shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which prepopulates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t an Amazon Prime member, you can sign up and start your free 30-day trial today.
Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores.
When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping information stored in your Amazon account.
Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love.
No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.
Select an eligible product and click the Buy with Prime button on the product page. Apply the coupon code at checkout and the discounted amount is deducted from the order total.
No, Amazon.com Gift Cards and promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.
No, Buy with Prime doesn’t support subscriptions.
There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in the order confirmation email that we sent, which directs you to the order details page.
After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn’t already shipped. The link to the order detail page is included in your order confirmation email.
If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.
Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient dropoff locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. If you have questions about returns eligibility or the returns process, contact customer service using the link on the order detail page. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.
For eligible items, a refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account.
Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:
If you don’t receive your order in the estimated time frame, we recommend that you:
If you confirmed your shipping address and the order status and you still haven’t received your order after 48 hours, please contact customer service using the link on the order detail page.
For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page. Learn more.